What's the Return Policy?

You have 30 days to return your product. Please treat the product and the package carefully and unpack or use the product only to the extent that is necessary to judge if you wish to keep the product.

Note that goods must be completely unused and returned with all accessories and in the original conditioning and packaging, in accordance with the provided reasonable and clear instructions of Joolz.

Please be aware that return costs must be covered by yourself.

The above policy does not apply to Tailor Collection and personalized My Joolz bumperbars. As they are customized to your personal taste, these cannot be returned.

Please send an email to info@my-joolz.com to notify us of your return, we will get back to you with the return information.

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