If you are not 100% satisfied with your purchase, you can return your order within 30 days of the original purchase date to receive a full refund. Submit a return request by e-mail to firstname.lastname@example.org to return your order. Indicate your Joolz order number and the reason for your return, we will get back to you with the return procedure and instructions. Please treat the product and the package carefully and unpack or use the product only to the extent that is necessary to judge if you wish to keep the product. Note that goods must be completely unused and returned with all accessories and - if reasonably possible - in the original conditioning and packaging, in accordance with the provided reasonable and clear instructions of Joolz.