Important Information
Black Friday 2020
- At least one item in my order is a pre-order item. When will I receive my order?
- What if my desired item is not available during the promotion period? Can i get the discount afterwards?
- Will the delivery times change during Black Friday?
- Which products are eligible for the Black Friday campaign?
- Are there differences between countries for the Black Friday discounts?
- What will be the duration of the Black Friday campaign?
Important
Joolz Pushchairs
Joolz Hub+
- Can I expand the Joolz Hub+ with a second seat or cot?
- Can I fold the Joolz Hub+ when the seat is installed?
- Does the Hub+ bumper bar fit with Joolz Hub?
- Does the parasol fit the Hub+?
- How can I clean the fabric of my Joolz Hub+?
- How long can I use the Joolz Hub+ carry cot?
Joolz Day+
Joolz Aer
- Can I use the Joolz footboard on my Joolz Aer?
- On my Joolz Aer buggy a maximum weight capacity of 18 kg is mentioned, while Joolz communicates 22 kg. Which information is correct?
- What is the height of the Joolz Aer push bar?
- Is Life Time warranty available for the Joolz Aer?
- Where can I find the serial number of the Joolz Aer?
- What are the measurements of the Joolz Aer seat?
Joolz Hub
- I have a Joolz Hub with footboard, is it still safe to use my footboard?
- Is the Joolz Hub carry cot suitable for overnight sleeping?
- Is the fabric of the Joolz Hub waterproof?
- Where can I find the Joolz Hub demo video's?
- Can I fold the Joolz Hub when the seat is installed?
- Is Life Time warranty available for the Joolz Hub?
Joolz Day³
- How do I assemble the Joolz Day³?
- Where can I find the Joolz Day³ demo video's?
- Can I fold the Joolz Day³ when the seat is installed?
- Is Life Time warranty available for the Joolz Day³?
- Can I expand the Joolz Day³ with a second seat or cot?
- Which car seats are compatible with the Joolz Day³?
Joolz Geo²
- How do I assemble the Joolz Geo²?
- Can I fold the Joolz Geo² when the seat is installed?
- Where can I find the Joolz Geo² demo video's?
- Is Life Time warranty available for the Joolz Geo²?
- Which car seats are compatible with the Joolz Geo²?
- When can I start using the Joolz Geo² seat unit?
Joolz Day²
- ★ Exchange of Joolz Day² bumper bar
- Can I expand the Joolz Day² with a second seat or cot?
- Is Life Time warranty available for the Joolz Day²?
- Which car seats are compatible with the Joolz Day²?
- When can I start using the Joolz Day² seat?
- How long can I use the Joolz Day² cot and seat?
Joolz Geo
- Is Life Time warranty available for the Joolz Geo?
- How can I clean the fabric of the Joolz Geo?
- Why should I deflate the rear wheel tires when transporting the Joolz Geo pushchair by airplane?
- What’s the maximum weight for the XL basket?
- Which car seats are compatible with the Joolz Geo?
- When can I start using the Joolz Geo seat?
Joolz Day
- Is Life Time warranty available for the Joolz Day?
- How long can I use the Joolz Day cot and seat?
- When can I start using the Joolz Day seat , instead of the cot?
- How do I attach the All Terrain Wheels?
- I am not able to fold the Joolz Day pushchair properly. What do I wrong?
- What are the measurements and weight of the Joolz Day pushchair and cot?
Joolz x Maxi Cosi car seat
Joolz car seat
- I need a spare part for my Joolz x Maxi-Cosi® car seat, how do I order this?
- Can I order accessories for the Joolz x Maxi-Cosi® car seat?
- When do the batteries need to be replaced of the FamilyFix3 base?
- Are there batteries included in the FamilyFix3 base box?
- I am experiencing an issue with my Joolz x Maxi-Cosi® car seat, how can this be solved?
- How do I install the FamilyFix3 base in my car?
Joolz BeSafe iZi modular i-Size base
Joolz iZi Go Modular (X1) by BeSafe
- What is the size and weight of the Joolz iZi Go Modular (X1) by Besafe?
- The head support in my Joolz iZi Go Modular by BeSafe is a bit tight for my baby, what can I do?
- How do I install the Joolz iZi Go Modular (X1) by BeSafe on my pushchair?
- How long can I use the Joolz the Joolz iZi Go Modular by BeSafe for my baby?
- How do I remove the adapters from my car seat?
- How do I use the SIP+ on my Joolz Izi Go Modular by Besafe car seat?
accessories
Joolz Parasol
Joolz cupholder
Joolz footboard
My Joolz
- What are the text options for the My Joolz bumper bar?
- Can I order a new pushbar in the same color as the My Joolz bumper bar?
- Does the bumper bar also fit on the pushchair of a different brand?
- Does the bumper bar fits on all Joolz models?
- What is the delivery time for a personalization bumper bar?
- Can I return or exchange a personalized My Joolz bumper bar?
Joolz travel bag
Joolz Essentials
Service, Warranty and Registration
Registration
Warranty
- ★ Are accessories covered by life time warranty?
- ★ When does the lifetime warranty apply?
- For which Joolz puschair models is life time warranty available?
- Where can I find my warranty certificate?
- Something's wrong with my Joolz pushchair or accessory, what should I do now?
- When does the standard two-year warranty apply?
Service
Webstore
Orders & Payment
Shipment & Delivery
- Does Joolz offer international shipping?
- How long will it take for my order to be delivered?
- Where can I have my order delivered?
- How can I track my shipment?
- I have not received my order, what should I do?
- My order was delivered damaged, or something's wrong. What should I do?