Important Information
Important
Joolz Pushchairs
Joolz Aer cot
- I bought my Joolz Aer buggy before the introduction of the cot in 2021. Does the cot fit my buggy?
- What makes the Joolz Aer cot different from the other Joolz cots?
- Can I buy the Joolz Aer cot in a set with an additional discount?
- Can I get the Joolz Aer cot in Fantastic red to match my Joolz Aer?
- From what materials is the Joolz Aer cot made of?
- Where can I find the washing instructions' label on the Joolz Aer cot?
Joolz Hub+
- Can I expand the Joolz Hub+ with a second seat or cot?
- Can I fold the Joolz Hub+ when the seat is installed?
- Does the Hub+ bumper bar fit the Joolz Hub?
- Does the parasol fit the Hub+?
- How can I clean the fabric of my Joolz Hub+?
- How do I attach the cocoon to the Joolz Hub+?
Joolz Aer
- How do I install the Aer car seat adapters on my buggy?
- Where can I find the Joolz Aer demo videos?
- How do I remove or install the seat fabric on the Joolz Aer buggy?
- Can I install a car seat on the Joolz Aer?
- On my Joolz Aer buggy a maximum weight capacity of 18 kg is mentioned, while Joolz communicates 22 kg. Which information is correct?
- What is the height of the Joolz Aer push bar?
Joolz Hub
- Does the Joolz Hub+ cot fit on the Joolz Hub stroller?
- Is the Joolz Hub carry cot suitable for overnight sleeping?
- Is the fabric of the Joolz Hub waterproof?
- Where can I find the Joolz Hub demo video's?
- Can I fold the Joolz Hub when the seat is installed?
- Is Life Time warranty available for the Joolz Hub?
Joolz Day³
- How can I clean the Joolz Day³ fabrics?
- How do I assemble the Joolz Day³?
- Where can I find the Joolz Day³ demo video's?
- Can I fold the Joolz Day³ when the seat is installed?
- Is Life Time warranty available for the Joolz Day³?
- Can I expand the Joolz Day³ with a second seat or cot?
Joolz Geo²
- How do I assemble the Joolz Geo²?
- Can I fold the Joolz Geo² when the seat is installed?
- Where can I find the Joolz Geo² demo video's?
- Is Life Time warranty available for the Joolz Geo²?
- Which car seats are compatible with the Joolz Geo²?
- When can I start using the Joolz Geo² seat unit?
Joolz Day²
- ★ Exchange of Joolz Day² bumper bar
- Can I expand the Joolz Day² with a second seat or cot?
- Is Life Time warranty available for the Joolz Day²?
- Which car seats are compatible with the Joolz Day²?
- When can I start using the Joolz Day² seat?
- How long can I use the Joolz Day² cot and seat?
Joolz Geo
- Is Life Time warranty available for the Joolz Geo?
- How can I clean the fabric of the Joolz Geo?
- Why should I deflate the rear wheel tires when transporting the Joolz Geo pushchair by airplane?
- What’s the maximum weight for the XL basket?
- Which car seats are compatible with the Joolz Geo?
- When can I start using the Joolz Geo seat?
Joolz Day
- Is Life Time warranty available for the Joolz Day?
- How long can I use the Joolz Day cot and seat?
- When can I start using the Joolz Day seat , instead of the cot?
- How do I attach the Joolz Day All Terrain Wheels?
- I am not able to fold the Joolz Day pushchair properly. What do I wrong?
- What are the measurements and weight of the Joolz Day pushchair and cot?
accessories
Joolz Parasol
Joolz cupholder
Joolz footboard
My Joolz
- What are the text options for the My Joolz bumper bar?
- Can I order a new pushbar in the same color as the My Joolz bumper bar?
- Does the bumper bar also fit on the pushchair of a different brand?
- Does the bumper bar fits on all Joolz models?
- What is the delivery time for a personalization bumper bar?
- Can I return or exchange a personalized My Joolz bumper bar?
Joolz travel bag
Joolz Essentials
Service, Warranty and Registration
Registration
Warranty
- ★ Are accessories covered by life time warranty?
- ★ When does the lifetime warranty apply?
- For which Joolz puschair models is life time warranty available?
- Something's wrong with my Joolz pushchair or accessory, what should I do now?
- When is warranty not applicable?
- When does the standard two-year warranty apply?
Service
Webstore
Orders & Payment
Shipment & Delivery
- Does Joolz offer international shipping?
- How long will it take for my order to be delivered?
- Where can I have my order delivered?
- How can I track my shipment?
- I have not received my order, what should I do?
- My order was delivered damaged, or something's wrong. What should I do?