Something's wrong with my Joolz stroller or accessory, what should I do now?

If your Joolz stroller or accessory is no longer working properly, we kindly advise contact the store where you bought it. Don't forget to bring your warranty certificate and proof of purchase. If you ordered the product via our webstore, please contact the Joolz customer service desk via Service.US@joolz.com. Depending on the problem, you will be advised and assisted with a suitable solution. In any case, we will ensure that your stroller is “on the road” again as quickly as possible, either through repair or (temporary) replacement.