Important Information
Black Friday 2020
- At least one item in my order is a pre-order item. When will I receive my order?
- What if my desired item is not available during the promotion period? Can i get the discount afterwards?
- Will the delivery times change during Black Friday?
- Which products are eligible for the Black Friday campaign?
- Are there differences between countries for the Black Friday discounts?
- What will the duration of the Black Friday campaign be?
Latest Information
Joolz Strollers
Joolz Hub+
- Can I expand the Joolz Hub+ with a second seat or cot?
- Can I fold the Joolz Hub+ when the seat is installed?
- Does the Hub+ bumper bar fit with Joolz Hub?
- Does the parasol fit the Hub+?
- How can I clean the fabric of my Joolz Hub+?
- How long can I use the Joolz Hub+ bassinet, cocoon and seat?
Joolz Day+
- Which accessories are available for the Joolz Day+?
- When can I start using the Joolz Day+ seat, instead of the cot?
- How do I assemble the Joolz Day+ ?
- Which car seats are compatible with the Joolz Day+?
- How long can I use the Joolz Day+ cot and seat?
- Is Lifetime warranty available for the Joolz Day+ ?
Joolz Aer
- Can I use the Joolz footboard on my Joolz Aer?
- On my Joolz Aer lightweight stroller a maximum weight capacity of 40 lbs is mentioned, while Joolz communicates 50 lbs. Which information is correct?
- What is the height of the Joolz Aer push bar?
- Is Life Time warranty available for the Joolz Aer?
- Where can I find the serial number of the Joolz Aer?
- What are the measurements of the Joolz Aer seat?
Joolz Hub
- I have a Joolz Hub with footboard, is it still safe to use my footboard?
- Is the Joolz Hub carry cot suitable for overnight sleeping?
- Is the fabric of the Joolz Hub waterproof?
- Where can I find the Joolz Hub demo video's?
- Can I fold the Joolz Hub when the seat is installed?
- Is Life Time warranty available for the Joolz Hub?
Joolz Day³
- How do I assemble the Joolz Day³?
- Where can I find the Joolz Day³ demo video's?
- Can I fold the Joolz Day³ when the seat is installed?
- Is Life Time warranty available for the Joolz Day³?
- Can I expand the Joolz Day³ with a second seat or bassinet?
- Which car seats are compatible with the Joolz Day³?
Joolz car seat
Joolz x Maxi Cosi
- I need a spare part for my Joolz x Maxi-Cosi® car seat, how do I order this?
- Can I order accessories for the Joolz x Maxi-Cosi® car seat?
- When do the batteries need to be replaced of the FamilyFix3 base?
- Are there batteries included in the FamilyFix3 base box?
- I am experiencing an issue with my Joolz x Maxi-Cosi® car seat, how can this be solved?
- How do I install the FamilyFix3 base in my car?
Service, Warranty and Registration
Warranty
- ★ Are accessories covered by life time warranty?
- ★ When does the lifetime warranty apply?
- For which Joolz stroller models is life time warranty available?
- How long is the warranty period?
- When is the warranty not applicable?
- Where can I find the warranty card?